FAQ's
Are Scently fragrances safe?
At Scently, we take pride in carefully selecting each and every fragrance we offer.
We ensure:
• No known allergens
• Safe for kids and pets
• 100% compliance with the International Fragrance Association (IFRA) standards.
This means we follow the strictest safety guidelines in the industry. We only offer fragrances that we would feel comfortable using in our own homes :)
What should I do if oil gets on my skin?
If fragrance oil gets on your skin, wash the area gently with mild soap and lukewarm water, ensuring all traces of the oil and soap are removed. Soothe your skin with a fragrance-free moisturizer, and be vigilant for signs of irritation like redness, itching, or swelling.
Seek medical advice if severe irritation or allergic reactions occur.
What should I do if the oil splashes my eye?
If fragrance oil splashes into your eye, remove your contact lenses (if wearing) and immediately rinse with lukewarm water for 15 minutes. Avoid rubbing and agitating the eye.
Seek medical help if irritation persists or if there are any vision changes.
Where can I see a product guide?
Scently provides detailed product guides to help you maximize the value of our products! Visit our product guide page for access to all guides.
And don't hesitate to reach out to us at any time. We're here to help - simply contact us :)
How do I know if my AC is compatible?
If you have a standard filter and enough space to place The Rocket diffuser in a stable spot where the air is pulled in strongest, it will work well. For easy reference, the Rocket diffuser is comparable in size to a 2L soda bottle.
Feel free to snap some pictures and share them with us at hello@scently.us. We'll gladly assist in determining compatibility for your specific HVAC setup.
Ensure your pictures show the following:
- Your filter location
- The area where you believe the air intake is the strongest - this may be an intake vent on your ceiling
I can't smell anything...
Uh-oh, let's see why that may be. Take a look at our most common troubleshooting solutions below:
(1) Check to see if your system has its fan set to on or auto. If it is set to auto, you should change it to be on. You can keep your cooling settings the way they are.
Having the system fan being on is just like having a ceiling fan on. Doesn't use much electricity, but allows the scent to be spread evenly throughout while maintaining your current cooling settings.
(2) It definitely takes time for the absorbent cotton of the Rocket to become saturated enough for your a/c to begin pulling in the scent. To speed this process up, you can manually press the bottle down as many times as you'd like (we recommend 25x).
(3) Confirm that The Rocket was placed where the air intake is the strongest. That is crucial! Please share photos of the diffuser's placement (showing the area around the product too) and we'll be happy to take a look.
We're always here to help you. Simply reach out to our support team: hello@scently.us
How do I manage my subscription?
Scently makes your subscription management easy and quick! You can access your portal in multiple ways:
(1) Tap the link in your initial subscription confirmation email. That will take you exactly where you need to go!
(2) Log into your portal from the manage subscriptions login page
Our team is always eager to assist with any changes you'd like to make. Feel free to contact us!
Can I cancel my Scently subscription?
We'd hate to see you go, but we understand our product may not be a fit for everyone.
You can easily pause, skip, cancel, or swap your subscriptions anytime using your subscription portal.
Our team is happy to assist with any changes you'd like to make!
How do I swap scents for my next shipment?
Swapping your scent is SIMPLE!
Tap the link from your initial subscription confirmation or use our portal login page to access your subscriptions.
Once in your portal, navigate to the item you wish to swap and select 'swap' from the dropdown menu.
Then, simply choose a different scent. Any price changes will be reflected for your next shipment.
Our team is happy and eager to assist with any changes you'd like to make; just contact us!
What is Scently's return policy?
We’re confident that you’ll love our products! With that being said, returns are only accepted in the rare case of a manufacturing defect or an error on our part.
Unless noted otherwise, all items are final sale. This means that once an order is placed, there are no refunds. We know this is not an ideal policy, but hope you’ll still give our products a shot!
See our full policy here
Are there exchanges?
Unfortunately, we do not offer exchanges at this time.
However, if you're subscribed to a scent and want to change it, you can easily swap your scent selection for your next shipment by visiting your subscription management portal. If you'd like for it to arrive sooner than your next shipment date, simply change the date of your next shipment.
If all that sounds complicated, we're here to help make the changes for you. Just contact us!
My order arrived damaged...
We take pride in packaging our products carefully to prevent damage. In the rare event of an item arriving defective, please reach out to us within 3 days of delivery and we'll be glad to assist. Be sure to snap some photos of how it arrived.
Where can I track my order?
When your item ships, you'll receive an email containing tracking information. Simply tap the link to see your shipment's latest status.
If you have trouble locating that email, you can login to your Scently account by tapping the profile/log in button and then entering the same email used when your order was placed.
If any of that sounded too complicated, we're here to help. Just contact us!
How fast does Scently ship orders?
Our goal is to get your products to you in the safest and quickest way. We primarily use USPS/UPS ground shipping to comply with fragrance oil shipping regulations.
We strive to fulfill orders the same day they are received, but guarantee they are fulfilled within 4 business days. That's the Scently promise!
How can I contact Scently support?
The best way to get in touch with us for any reason is via our contact page.
Are Scently fragrances safe?
At Scently, we take pride in carefully selecting each and every fragrance we offer.
We ensure:
• No known allergens
• Safe for kids and pets
• 100% compliance with the International Fragrance Association (IFRA) standards.
This means we follow the strictest safety guidelines in the industry. We only offer fragrances that we would feel comfortable using in our own homes :)
What should I do if oil gets on my skin?
If fragrance oil gets on your skin, wash the area gently with mild soap and lukewarm water, ensuring all traces of the oil and soap are removed. Soothe your skin with a fragrance-free moisturizer, and be vigilant for signs of irritation like redness, itching, or swelling.
Seek medical advice if severe irritation or allergic reactions occur.
What should I do if the oil splashes my eye?
If fragrance oil splashes into your eye, remove your contact lenses (if wearing) and immediately rinse with lukewarm water for 15 minutes. Avoid rubbing and agitating the eye.
Seek medical help if irritation persists or if there are any vision changes.
Where can I see a product guide?
Scently provides detailed product guides to help you maximize the value of our products! Visit our product guide page for access to all guides.
And don't hesitate to reach out to us at any time. We're here to help - simply contact us :)
How do I know if my AC is compatible?
If you have a standard filter and enough space to place The Rocket diffuser in a stable spot where the air is pulled in strongest, it will work well. For easy reference, the Rocket diffuser is comparable in size to a 2L soda bottle.
Feel free to snap some pictures and share them with us at hello@scently.us. We'll gladly assist in determining compatibility for your specific HVAC setup.
Ensure your pictures show the following:
- Your filter location
- The area where you believe the air intake is the strongest - this may be an intake vent on your ceiling
I can't smell anything...
Uh-oh, let's see why that may be. Take a look at our most common troubleshooting solutions below:
(1) Check to see if your system has its fan set to on or auto. If it is set to auto, you should change it to be on. You can keep your cooling settings the way they are.
Having the system fan being on is just like having a ceiling fan on. Doesn't use much electricity, but allows the scent to be spread evenly throughout while maintaining your current cooling settings.
(2) It definitely takes time for the absorbent cotton of the Rocket to become saturated enough for your a/c to begin pulling in the scent. To speed this process up, you can manually press the bottle down as many times as you'd like (we recommend 25x).
(3) Confirm that The Rocket was placed where the air intake is the strongest. That is crucial! Please share photos of the diffuser's placement (showing the area around the product too) and we'll be happy to take a look.
We're always here to help you. Simply reach out to our support team: hello@scently.us
How do I manage my subscription?
Scently makes your subscription management easy and quick! You can access your portal in multiple ways:
(1) Tap the link in your initial subscription confirmation email. That will take you exactly where you need to go!
(2) Log into your portal from the manage subscriptions login page
Our team is always eager to assist with any changes you'd like to make. Feel free to contact us!
Can I cancel my Scently subscription?
We'd hate to see you go, but we understand our product may not be a fit for everyone.
You can easily pause, skip, cancel, or swap your subscriptions anytime using your subscription portal.
Our team is happy to assist with any changes you'd like to make!
How do I swap scents for my next shipment?
Swapping your scent is SIMPLE!
Tap the link from your initial subscription confirmation or use our portal login page to access your subscriptions.
Once in your portal, navigate to the item you wish to swap and select 'swap' from the dropdown menu.
Then, simply choose a different scent. Any price changes will be reflected for your next shipment.
Our team is happy and eager to assist with any changes you'd like to make; just contact us!
What is Scently's return policy?
We’re confident that you’ll love our products! With that being said, returns are only accepted in the rare case of a manufacturing defect or an error on our part.
Unless noted otherwise, all items are final sale. This means that once an order is placed, there are no refunds. We know this is not an ideal policy, but hope you’ll still give our products a shot!
See our full policy here
Are there exchanges?
Unfortunately, we do not offer exchanges at this time.
However, if you're subscribed to a scent and want to change it, you can easily swap your scent selection for your next shipment by visiting your subscription management portal. If you'd like for it to arrive sooner than your next shipment date, simply change the date of your next shipment.
If all that sounds complicated, we're here to help make the changes for you. Just contact us!
My order arrived damaged...
We take pride in packaging our products carefully to prevent damage. In the rare event of an item arriving defective, please reach out to us within 3 days of delivery and we'll be glad to assist. Be sure to snap some photos of how it arrived.
Where can I track my order?
When your item ships, you'll receive an email containing tracking information. Simply tap the link to see your shipment's latest status.
If you have trouble locating that email, you can login to your Scently account by tapping the profile/log in button and then entering the same email used when your order was placed.
If any of that sounded too complicated, we're here to help. Just contact us!
How fast does Scently ship orders?
Our goal is to get your products to you in the safest and quickest way. We primarily use USPS/UPS ground shipping to comply with fragrance oil shipping regulations.
We strive to fulfill orders the same day they are received, but guarantee they are fulfilled within 4 business days. That's the Scently promise!
How can I contact Scently support?
The best way to get in touch with us for any reason is via our contact page.
