Frequently Asked Questions
Safety First
→ At Scently, we take pride in carefully selecting each and every fragrance we offer.
We ensure:
• No known allergens
• Safe for kids and pets
• 100% compliance with the International Fragrance Association (IFRA) standards
This means we follow the strictest safety guidelines in the industry.
→ If fragrance oil gets on your skin, wash the area gently with mild soap and lukewarm water, ensuring all traces of the oil and soap are removed. Soothe your skin with a fragrance-free moisturizer, and be vigilant for signs of irritation like redness, itching, or swelling.
Seek medical advice if severe irritation or allergic reactions occur.
→ If fragrance oil splashes in your eye, remove your contact lenses (if wearing) and immediately rinse with lukewarm water for 15 minutes. Avoid rubbing and agitating the eye.
Seek medical help if irritation persists or if there are any vision changes.
Product Questions
→ Scently provides detailed product guides to help you maximize the value of our products! Visit our product guide page for access to all guides.
And don't hesitate to reach out to us at any time. We're here to help!
→ We have common solutions below, but we're always happy for you to contact us for personalized solutions!
(1) Keep your AC fan set to 'on' instead of 'auto' - this helps spread the scent effectively, while still keeping your cooling settings the same.
(2) Ensure your Rocket diffuser is placed where your AC pulls in air the strongest.
Feel free to contact us for more tailored solutions!
Subscriptions
→ Scently makes your subscription management easy! You can access your portal in multiple ways:
(1) Tap the link in your initial subscription confirmation email.
(2) Request a new link from us and we'll gladly send another one.
Our team is always eager to assist with any changes you'd like to make.
→ We'd hate to see you go, but we understand our product may not be a fit for everyone.
You can easily pause, skip, cancel, or adjust your subscription anytime using your subscription portal.
Our team is eager to assist with any changes you'd like to make!
→ Use the link from your initial subscription confirmation to access your portal.
Navigate to 'manage subscription' and select 'swap' to choose a different scent. Any price changes will be reflected immediately.
Our team is eager to assist with any changes you'd like to make!
Shipping & Returns
→ We’re confident you’ll love all of our products! With that said, returns are only accepted in the rare case of a manufacturing defect or an error on our part.
Unless noted otherwise, all items are final sale. This means that once an order is placed, there are no refunds. We know this is not an ideal policy, but hope you’ll still give our products a shot!
See our full policy here
→ Unfortunately, we do not offer exchanges at this time.
If you're subscribed to a scent and want to change it, you can easily swap your scent selection for your next shipment by visiting your subscription management portal. In the meantime, you can also place a one-time order for a new scent.
→ We take pride in packaging our products carefully. In the rare event of an item arriving damaged, please reach out to us within 3 days of delivery and we'll be glad to assist. Photos may be required.
→ Our goal is to get your products to you in the safest and quickest way. We primarily use USPS/UPS ground shipping to comply with fragrance oil shipping regulations.
We strive to pack orders the same day they are received, but guarantee they are fulfilled within 3 business days. That's the Scently promise!
